Our returns policy.

We provide store credit for change-of-mind returns (excluding Bespoke and Made-to-Order products).

Please contact us within 14 days of receiving your order to have your return approved. The cost of return postage is the responsibility of the customer. Once your return is received, we'll email you the details of your store credit, to the value of the returned item.

Refunds and exchanges are offered for faulty or damaged items.

Because our pieces are handmade and naturally dyed, a degree of individuality is part of every design. Small printed imperfections and dye-lot variations are characteristics of the craft, not faults, and won't result in a refund or exchange.

If you believe your item is genuinely faulty, please submit a request with photographs within 7 days of receiving your order. The item must be in its original condition, with original packaging and tags attached, and must not have been used, washed, or altered. The severity of the fault and how it's resolved is at Bandhini's discretion.

As a small, environmentally conscious company committed to reducing waste, we'll generally repair your item where possible. If repair isn't possible and we have the item (or a similar one) in stock, we'll offer an exchange. If neither is possible, we'll provide a full refund for the faulty item.

We don't accept cancellations of custom or backordered items — these are sent to production on a made-to-order basis, especially for you.

If you have a specific deadline to receive your items, please contact us at customerservice@bandhinidesign.com before ordering, so we can make sure your pieces can be processed and dispatched in time.

For our warranty to apply, the item must have been:

• Manufactured by Bandhini Design House Australia
• Sold directly by Bandhini Design House Australia (proof of purchase required)
• Used in a normal domestic environment, not a commercial one
• Free from abuse, improper treatment, neglect, or misuse
• Maintained and cleaned in line with our care instructions and recommendations

Fair wear and tear isn't covered — including slight fading after washing or from being left in the sun. Please note that natural materials like stone, leather, and timber will vary in pattern and colour shade. We do our best to match colours, but some variation is to be expected and isn't covered by this policy.

Occasionally an item is incorrectly listed as "In Stock" on our website. We're sorry if this happens — we'll contact you straight away to find a solution, usually with alternative options or by placing the item on backorder for when we restock. If you'd prefer not to wait, you can request a refund for the out-of-stock item.

For stock enquiries, email us at customerservice@bandhinidesign.com and we can provide approximate lead times on requested items.

We monitor returns and exchanges to identify potential abuse or misuse of our policies. Continued returns or exchanges may be flagged and, at our discretion, refused.